Before transitioning into UI/UX design, I worked in customer-facing sales roles that gave me deep exposure to real user behavior and decision-making. I gained hands-on experience in user onboarding, service support, and guiding users through complex financial and digital processes. These roles helped me understand user pain points, trust-building, and clarity at critical touchpoints. I also handled end-to-end user journeys—from acquisition to post-sales support—strengthening my empathy and problem-solving skills. This background strongly influences my user-first approach to UI/UX design today.